Compare the actual broker proposal with a direct provider quote. The useful distinction is who requests quotes and manages agreed tasks, not an assumption that one route is always cheaper or more independent.
Information to gather
- Use identical bins, frequencies, accepted materials and contract lengths.
- Ask which providers were considered and how broker payment works.
- Compare escalation support, reporting, cancellation and the total price.
What to check before deciding
An intermediary's scope and incentives should be clear in writing. Do not infer poor conduct from a provider quoting directly or claim a universal overpayment percentage without comparative evidence.
Only a court can finally determine whether a contract term is unfair. See ACCC - Contracts.
Related resources
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Sources
- ACCC - Contracts. Unfair contract terms; How decisions are made. Checked 18 September 2026; confirm current guidance before acting.
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