Privacy Policy

Last updated: 8 March 2026 — Bundle Waste Pty Ltd, Melbourne, Australia

Bundle Waste Pty Ltd (“Bundle Waste”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our waste management partnership services. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information when you interact with our website or services:

• Contact details — your name, email address, phone number, and company name, submitted through our contact form.
• Message content — any information you include in the message field of our contact form.
• Business information — details about your waste management needs, current providers, and service volumes, shared during consultations.
• Technical data — browser type, device information, IP address, and pages visited, collected automatically when you browse our website.
• Phone taps — when you tap one of our phone numbers on this website, we record the time, the number, the page you were on, how you first reached our site during that visit (for example a search engine or a campaign link), your device type and your approximate area (city and region, derived from your connection). We do not store your IP address for this. We use it to match calls to enquiries.
• Theme preference — your light/dark mode preference, stored locally on your device.

We do not collect sensitive information (as defined under the Privacy Act 1988) unless it is reasonably necessary and you have provided consent.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide you with a free waste audit.
• To negotiate waste management contracts on your behalf and deliver our partnership services.
• To communicate with you about our services, including follow-ups and service updates.
• To improve our website, services, and customer experience.
• To comply with our legal and regulatory obligations under Australian law.
• To protect our rights, property, or safety, and that of our clients and partners.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Waste service providers — to negotiate and manage waste contracts on your behalf. We only share the information necessary to facilitate the service.
• Professional advisers — such as accountants, auditors, or legal counsel, where reasonably required.
• Government bodies or regulators — where required by law or regulation, including the Office of the Australian Information Commissioner (OAIC).
• Technology service providers — who assist us in operating our website and delivering our services (e.g., hosting providers, email platforms), subject to appropriate data protection obligations.

We take reasonable steps to ensure that any third party receiving your information complies with the Australian Privacy Principles.

4. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Secure, encrypted transmission of data submitted through our website (HTTPS/TLS).
• Access controls limiting who within our organisation can view personal information.
• Regular review of our data handling and storage practices.

Your data is primarily stored within Australia. Where data is transferred overseas (for example, through cloud-based service providers), we ensure that the recipient is subject to laws or contractual obligations substantially similar to the Australian Privacy Principles.

We will retain your personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law.

5. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access — request access to the personal information we hold about you.
• Correction — request that we correct any inaccurate, out-of-date, incomplete, or misleading information.
• Complaint — lodge a complaint if you believe we have breached the Australian Privacy Principles.
• Anonymity — where practicable, interact with us without identifying yourself or by using a pseudonym.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

6. Cookies & Local Storage

Our website uses minimal client-side storage. If you choose a light or dark display, we store that preference under the key bw-theme-v3 in your browser's localStorage. This is not a cookie and is never transmitted to our servers. You can clear it at any time through your browser settings.

So that a phone call can be matched to how you found us, we keep the first page you visited and how you arrived (the referring site and any campaign tags) under the key bw-attr in your browser's sessionStorage. It lasts only for the current tab, is not a cookie, and is sent to us only if you tap one of our phone numbers.

We do not currently use tracking cookies or set any cookies through our website. Should this change in the future, we will update this policy and provide appropriate notice and consent mechanisms as required by law.

7. Third-Party Services

Our website may integrate with or link to third-party services:

• Google Fonts — we load typefaces from Google's font service, which may collect limited technical data (such as your IP address) in accordance with Google's Privacy Policy.
• Analytics services — we may in the future implement analytics tools to understand website usage. If implemented, these tools will be disclosed here.
• External links — our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a complaint, please contact us:

• Email: sales@bundlewaste.com.au
• Sales: 0403 973 920
• Customer Service: 0494 093 062
• Business: Bundle Waste Pty Ltd, Melbourne, Australia

We aim to respond to all privacy-related enquiries within 30 days.