What should I do if my waste collection is missed?

Report a missed collection with site details and supporting evidence, then agree a safe recovery arrangement. Timing and contractual remedies depend on your agreement.

What to check

Check the booked day, notices and whether access was obstructed.
Record bin identity, time, photographs and complaint reference.
Request a confirmed recovery time and temporary storage plan if the container is full.
Document repeat failures and use the agreement's escalation process; obtain advice before terminating. No universal three-miss exit rule is established here.